6. Programs
The concern of programmes is to organize and schedule repetitive activities which constitute a complete set or work assignment in the most efficient manner. Programmes relate to activities rather than decisions: They may help in making strategic decisions but are not concerned directly with operating decisions. The factor which characterises a programme is that all the activities involved constitute a complete integrated work-set.
A programme must be derived from the policy which it seeks to help.
7. Procudures
Programmes relate to scheduling of activities while procedures refer to the specific method and sequence by which an activity has to be performed.
Procedures are meant to aid the implementation of a programme by ensuring that each activity is fully completed and within the shortest possible time.
Procedures should:
- Evolve from knowledge of past experiences and facts;
- Be as precise as possible
- Have the concurrence of the people who have to use them
Procedures must:
- Be laid down in critical activity areas
- Serve a specific purpose
- Facilitate achievement of the programme or output toward which it is geared;